Agency Got It Right Concerning Personnel, Management Problems At Va The First Step To Correcting A Deficiency Is To Recognize The Deficiency. In Response To Your Article Concerning The U.s. Office Of Personnel Management's Report Citing Serious Problems In The Hiring, Recruiting And Promotion Procedures Due To A ``leadership Vacuum'' At The Va Medical Center (oct. 31), I Agree With The Opinion Of The Office Of Personnel Management.