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Times Leader 2015 Readers’ Choice Awards event

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Two arraigned on tampering, drug charges after traffic stop

<p>When looking to buy a new car, the place to go is anywhere you see the Ken Pollock name.</p><p>According to Times Leader readers, three area dealers, Ken Pollock Nissan in Wilkes-Barre, Ken Pollock Volvo in Pittston Township and Ken Pollock Ford and Lincoln in Berwick have been selected as the 2016 Readers&#8217; Choice gold winner for Best New Car Dealer.</p><p>&#8220;The biggest reason I can see us winning the award is the way we treat people,&#8221; said Mitch Quinn, general sales manager of the Nissan Dealership on Mundy Street in Wilkes-Barre. &#8220;Our customer service is always second to none and the prices are always good, as well.&#8221;</p><p>Quinn couldn&#8217;t be more right.</p><p>From the moment you walk onto the Nissan Dealership, you&#8217;re greeted by a friendly salesperson &#8212; not someone just trying to make a sale. The sales staff wants to make customers feel comfortable, giving space when needed at the beginning of the process all the way through the moment the new vehicle is signed, sealed and delivered.</p><p>The sales team consists of 24 members across the three locations, all with the same mindset: the customer&#8217;s needs come first.</p><p>&#8220;I think that comes from Ken, that comes from the top down,&#8221; Quinn said. &#8220;When you have the type of an owner who&#8217;s that customer-oriented, that flows through the whole organization. So the managers are able to manage differently and the sales people are able to deal differently.</p><p>&#8220;Customer service is first, and with Ken&#8217;s name on the building, he&#8217;s made it clear that customer service comes first.&#8221;</p><p>The friendliness of the staff doesn&#8217;t stop at sales. Everyone is nice, from the receptionist at the door to the owners, proves why these establishments have been voted tops by readers.</p><p>All three venues have service departments that offer everything from oil changes to transmission replacements on all models.</p><p>To understand why the group flourishes locally, look no further than the Nissan dealer, which consistently ranks at or near the top of all nine Nissan dealers in the Eastern Pennsylvania zone and throughout the entire west and east region of Pennsylvania, which includes 41 Nissan dealers.</p><p>That means the local dealer in the Wilkes-Barre market competes with major markets like Philadelphia and Pittsburgh.</p><p>&#8220;When you have that kind of volume in Wilkes-Barre and you&#8217;re competing against bigger markets, it says we&#8217;re doing something right. It says a lot because we keep people coming back,&#8221; Quinn added. &#8220;So the Readers&#8217; Choice Award is echoing the same stuff, that people are happy with the sales here.&#8221;</p><p>Also under the Ken Pollock Auto Group is Nationwide Car Sales in Wilkes-Barre Township, a used car establishment.</p><style>
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<div class="neCaption">Ken Pollock Nissan salesman Josh Mera shows a Nissan Murano to prospective buyers Renee Brutoski and Joe O&#8217;Donnell. </div></div><div class="metaInfo"><photo0>https://www.timesleader.com/wp-content/uploads/2016/03/web1_ken_pollock1_faa.jpg</photo0><caption0>Ken Pollock Nissan salesman Josh Mera shows a Nissan Murano to prospective buyers Renee Brutoski and Joe O&#8217;Donnell. </caption0><photoCredit0>Fred Adams|for Times Leader </photoCredit0></div><div class="neFile"><img class="neImage" src="https://www.timesleader.com/wp-content/uploads/2016/03/web1_ken_pollock2_faa.jpg">
<div class="neCaption">The Ken Pollock Nissan dealership on Mundy Street in Wilkes-Barre. </div></div><div class="metaInfo"><photo1>https://www.timesleader.com/wp-content/uploads/2016/03/web1_ken_pollock2_faa.jpg</photo1><caption1>The Ken Pollock Nissan dealership on Mundy Street in Wilkes-Barre. </caption1><photoCredit1>Fred Adams|for Times Leader </photoCredit1></div></div>
<div class="metaInfo"><bylineMeta><p>By Dave Rosengrant</p><p>drosengrant@www.timesleader.com</p></bylineMeta></div><div class="metaInfo"><shirttailMeta><p>Reach Dave Rosengrant at 570-991-6398 or on Twitter @tldrosengrant</p></shirttailMeta></div>

Ken Pollock Auto Group cruises to title via customer service